iA Financial Group
iA Groupe Financier
  Skip the line and get instant answers to your questions with our digital tools

Instead of spending time on the phone to get information on your group insurance plan, did you know most of your questions can be answered directly in My Client Space, our secure website, and in the iA Mobile app.

We are currently experiencing higher than normal call volume which, sometimes, can result in additional waiting times before speaking with a Customer Service representative.

We invite you to first go to My Client Space or use the iA Mobile app before calling Customer Service. You will instantly get access to most of the information you are looking for.

In My Client Space and in the iA Mobile app, you can, at any time:

Submit and track your claims
See your coverage details*
Generate a list of reimbursed claims for tax purposes
See whether a prescription drug is covered under your plan
Obtain proof of travel insurance
And much more!

*Only available in My Client Space

  Still have questions?

You can contact us via secure messaging (in My Client Space), a useful function if you want to send documents securely, and by email at groupinsurance@ia.ca.

Go to My Client Space

Download the iA Mobile app now for free!


iA Financial Group

iA Financial Group is a business name and a trademark of
Industrial Alliance Insurance and Financial Services Inc.

© 2019 Industrial Alliance Insurance and Financial Services Inc. – iA Financial Group. All rights reserved.
Click here to stop receiving commercial electronic messages from Industrial Alliance Insurance and Financial Services Inc., located at 1080 Grande Allée West, PO Box 1907, Station Terminus, Quebec City, Quebec G1K 7M3, Canada; website: ia.ca; email: groupinsurance@ia.ca.